User Actions Needed to Counter QuickBooks Error PS101

QuickBooks payroll is a dependable service for the punctual release of employee wages, tax calculation, and creating official documents for tax submission. But QBDT sometimes suffers from errors while downloading or installing the payroll updates on your computer. QuickBooks Error PS101 doesn’t let you download or install the latest tax table updates. In case this similar error troubles you while updating payroll in QBDT, go through this blog till the end to discover its reasons and reliable solutions.

Approach our team of QB professionals at +1-855-948-3646 to troubleshoot this error effortlessly.

About the error

This error code comes up as soon as you begin updating the payroll or sometimes in between the process. The payroll update won’t continue further after this error strikes the software. Your QBDT might also crash or freeze for a few seconds after the error terminates the payroll update. You must resolve this error quickly as you won’t be able to sync the software with the latest tax table of the government, and it can also cause problems when you try sending the payroll. You needn’t worry about the software’s data as it isn’t affected by the error, and you can use it without problems after eliminating the payroll error from your computer.

Primary causes

This error becomes a barrier when you try downloading the latest tax table updates on your QBDT. The following reasons can be blamed for the occurrence of this payroll error on your QuickBooks Desktop-

1. The TLS and SSL settings aren’t correctly set up on your Windows leading to network connection issues during payroll updates.
2. Windows Firewall settings restrict QBDT from using the internet or retrieving its program files from the system drives.
3. You missed the renewal date of the payroll service, and the subscription isn’t active on your QB.
4. QBDT’s connection to the server times out due to an incompatible web browser and its junk files or inaccurate timings of the system clock.
5. Technical glitches due to faulty installation of QBDT on your PC can also lead to a failure in payroll update.
6. QuickBooks fails to retrieve a crucial file from the CPS folder required to download and install the payroll update package.

Countermeasures

Although it’s just a payroll update error, it can escalate and harm your business as you won’t be able to send the employee payroll or calculate taxes using the software. Consider the following solutions to rectify the payroll issue effectively from the bookkeeping software-

Method 1- Set up the TLS & SSL settings correctly in your Windows

Windows uses several protocol layers to prevent your system and data while accessing the internet. There are dangerous malwares and malicious threats that can enter your PC or damage your data when your transfer it over the internet. Transport Layer Security (TLS) and Secure Sockets Layer (SSL) keep your data safe when you access the internet. But they can also stop your system from connecting to the internet if not configured properly. QB payroll updates can also get affected by incorrect settings, which you can fix using the steps mentioned underneath-

1. Access the Internet Options window from the control panel or type ‘inetcpl.cpl’ in the Run window (Windows+R).
2. Navigate to the Advanced tab and scroll the settings down to reveal TLS & SSL checkboxes.
3. Mark Use TLS 1.1, Use TLS 1.2&Use SSL 3.0 checkboxes and leave all the other settings (TLS & SSL) checkboxes unmarked.
4. Tap Apply located at the bottom of the tab, to save the settings and close the Internet Options window.
5. Run QBDT and try updating the payroll tax table.

If the error stops you again, you must try the next solution.

You may also like to read:- I am facing the QuickBooks Migration Failed Unexpectedly

Method 2- Configure the Windows Firewall settings and add new firewall ports for QuickBooks

QBDT can also suffer from this payroll error if the Windows firewall or any other security software restricts the usage of system resources for the software and stops it from accessing its program files. You must temporarily disable the anti-virus while downloading the updates or remove QB files like QBUpdate.exe, QBDBMgrN.exe, QBW32.exe, or QBDGMgr.exe from its blocked list. Also, you’ll have to fix the Windows firewall settings by adding new ports for QuickBooks as described below-

1. Open the Windows Defender Firewall menu from the control panel or run a direct search.
2. Click the Inbound Rules option and select New Rule.
3. Hit the Port option in the next window and tap Next.
4. You’ll have UDP&TCP on the screen to select from, choose the TCP option, and carry on.
5. Go to Specific Local Ports and add new ports for your QB version with the following list.
   • QuickBooks Desktop 2017:8019, 56727, 55373-55377
   • QuickBooks Desktop 2018:8019,56728,55378-55382
   • QuickBooks Desktop 2019:8019, XXXXX
   • QuickBooks Desktop 2020 and recent:8019, XXXXX.
6. Choose the correct ports and click Next.
7. Tap Allow the connection and click Next.
8. Create a new rule using the option and give it any desired name.
9. Save the settings by hitting the Finish option and close the window.
10. Try downloading the payroll updates again in QuickBooks.

Check out the next solution if the payroll update error persists.

Method 3- Check that the subscription (payroll) is active and activate QB Desktop

QBDT can face trouble downloading the payroll updates or executing payroll-related tasks if your subscription to the service becomes inactive due to missed renewal date or billing issues. The Intuit servers will fail to authenticate you as an active user, and you’ll be forbidden from using the payroll service, let alone payroll updates. You must ensure the payroll subscription is active and your software is activated after a recent update. Use the following steps-

1. Go to the No Company Open window (close all company files) in QuickBooks and restart your system.
2. Launch QBDT and go to the Employees menu.
3. Click the My Payroll service option and select the Manage Service Key option.
4. Check that your Service Name and Status are correct and mentioned as Active.
5. Tap Edit to ensure the Service key is correct; otherwise, re-enter it correctly.
6. Hit Next and make sure the Open Payroll setup checkbox is unmarked before clicking Finish.
7. Press F2 and check if Activated is highlighted beside the license number.
8. If it says Cancelled, approach the QuickBooks Help menu now and select Activate QuickBooks Desktop.
9. Enter the details asked on the screen to verify your info and wait until you are notified that the software is activated.
10. Update your payroll again.

Check out the next solution if the payroll issue is still not fixed.

Method 4- Configure the Web Browser settings and remove junk/temporary files

Network timeout or blocked access to the internet are common reasons for the payroll update to get blocked in QBDT. These issues can trouble you if the web browser you use on your Windows is incompatible with QuickBooks and fails to perform its functions. Intuit also recommends the inbuilt web browsers of your OS to prevent issues when QBDT tries integrating with web applications. Use the following steps-

1. Launch the control panel on your PC using the Settings icon in the Windows Start menu.
2. Click the Apps menu can select Default Apps on the left panel.
3. Scroll down to Web Browser and set original Windows browsers like Microsoft Edge/ Internet Explorer as the default system browser.

After the correct web browser is set as default, you must remove the junk files from the browser, which can also hinder the network connection. Temporary files like cookies, cache, etc., saved on the web browser can create problems while toggling between websites. Refer to these steps-

1. Open the web browser you selected as default in Windows settings.
2. Press Ctrl+H to access your browsing history, or use the three vertical dots on the top right.
3. Click Clear Browsing data and mark the checkboxes for cached data, cookies, and all the other junk files.
4. Press Clear Now or Delete to remove them from the browser.
5. Run QuickBooks and try updating the payroll again.

If the payroll updates fail again, move to the following method.

Method 5- Use QB tool hub to fix the software issues and arrange the timings of the system clock

QBDT and other applications can suffer from internet connectivity issues if the servers fail to maintain a stable connection with your system due to inaccurate timings in the system clock. You must always keep your clock accurate to prevent issues when Intuit servers try to sync the payroll update timings. Use these steps-

1. Right-click the clock on the taskbar and select Adjust Date/time in the pop-up options list.
2. Tap the Set time automatically option or adjust it manually.
3. Save the changes and close the window.

You’ll also have to run the QB tool hub to remove minor issues that might interfere with the payroll update. Here are the steps-

1. Launch QB Tool hub on your system and single-click the Program Problems menu.
2. Click the Quick fix my program option and let the tool remove the technical bugs.
3. Try updating the payroll service again after the tool stops.

Wrapping Up!

This blog is dedicated to helping you understand why QuickBooks Error PS101 stops you from downloading the latest tax table updates. You also read the precise techniques to rectify the error, and we hope you’ll utilize them to update your payroll service without issues.

Speak to a QB expert at +1-855-948-3646 to sort out the remaining queries or problems you encounter while using the solutions.

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