StateStreet Corporation is a leading financial services and bank holding company providing a wide range of products for institutional investors globally. A key capability powering StateStreet’s solutions is its robust IT services division known as StateStreet HCL Services (or HCL Services).

Scale and Global Presence

HCL Services leverages a talent pool over 150,000 strong across centers in India, Poland, UK, US, Canada, China, Hungary, Mexico, Malaysia, and Brazil. This global team applies expertise across next-generation technologies to manage, modernize, and automate StateStreet’s infrastructure and applications.

HCL Services’ vast scale empowers it to staff engagements ranging from 20 to over 5,000 specialists supporting complex initiatives. Teams mobilize rapidly for StateStreet by leveraging HCL’s centers, trained resources, automated talent onboarding, and proprietary tools boosting productivity for new hires.

Core Capabilities and Offerings

HCL Services provides integrated end-to-end services spanning:

Application Services

• Custom application development, testing, modernization, integration
• Implementation, upgrades and management for packages like Duck Creek, Guidewire, Salesforce
• Legacy app re-platforming, cloud migration
• Managed application services, support and maintenance
• Automation solutions boosting application quality and productivity

Infrastructure Services

• Hybrid multi-cloud design, implementation, management
• Production support, database administration, networks
• End-user computing solutions like virtual desktops
• Service desk, access management, endpoint security
• IoT platform integration, data center consolidation

Digital Workplace Services

• AI-based intelligent automation enhancing employee productivity
• Collaboration platforms, document digitization
• AR/VR solutions, smart facilities, and more emerging technologies

Business Process Services

• Platform operations, data management
• Front and back-office process transformation
• Intelligent automation across operations
• Regulatory change implementation
• Process mining adding intelligence to operations

Covering this spectrum positions HCL Services as a strategic partner supporting complex initiatives spanning process change, emerging technologies adoption, core system modernization, and organizational transformation.

Mature Engagement Models and Standards

Driving productivity within engagements is HCL Services’ institutionalized Global Delivery Model codifying best practices for distributed agile delivery refined over decades. Backbone components include:

Delivery Standards

• App services aligned to CMMI and ISO quality frameworks
• Infrastructure management governed by eSCM standards
• Project governing policies like PMI, internal Project Management Office
• Hundreds of templatized processes, guidelines in the Knowledge Management System

Talent Development

• HCL’s University for learning management and internal certifications
• Domain academies, microskills development, specialization tracks
• Talent cloud automatically staffing skills to engagements

Collaboration Platform

• ICE cubes with video rooms, virtual workspaces globally connected
• Real-time dashboards for integrated project tracking
• Shift handover bridges for 24×7 orchestration

Automation

• AI-based project estimation, resource planning tools
• DevOps assembly lines with automated quality checks
• RPA, conversational AI, machine learning infused processes

This institutionalized delivery model creates a consistent, industrialized engine orchestrating high-velocity quality outcomes.

Specialized Financial Services Expertise

Augmenting its technical depth is HCL Services’ specialized domain capabilities within capital markets and asset servicing, accumulated from decades of financial services engagements.

Areas of expertise include:

Wealth and Asset Management

• CRM, client lifecycle management processes, regulatory reporting
• Trading platforms, investment accounting systems
• Data management, analytics and AI solutions

Asset Servicing

• Custody, fund accounting and administration systems
• Corporate actions, reconciliations, billing solutions
• Data warehousing, analytics, compliance automation

Investment Banking

• Trading platforms, risk analytics, pricing models,Algo trading
• Post-trade systems like clearing, settlement, reporting
• Data lakes, data mesh, insight platforms

This wide aperture of offerings aligns with StateStreet’s focus ultimately delivering technology-empowered services enabling clients’ investment performance.

Credentialed Cybersecurity Practices

With information security paramount for financial systems, HCL Services teams execute stringent cybersecurity policies and controls including:

• Mandatory security awareness training, phishing simulations
• Zero trust frameworks, microsegmentation, endpoint detection
• Threat intelligence monitoring, managed SIEM services
• Regular audits on change control, access reviews and more

These practices carry industry certifications like ISO 27001 and SOC 2 Type 2 attesting process maturity. Partners like Microsoft, AWS and Google validate HCL’s cloud security stance.

Such cybersecurity capabilities help continually harden StateStreet’s infrastructure and apps managed 24/7 by HCL Services teams.

Leadership Enabling Complex Initiatives

HCL Services brings extensive experience spearheading intricate multi-year programs for StateStreet comprising thousands of professionals across capability towers working interdependently.

Successful oversight of such large-scale initiatives demands masterful program management, for which HCL Services has proven credentials within StateStreet’s landscape.

Elements of this program leadership include:

Business Alignment

• Ensuring continuous connects between technology delivery and business outcomes
• Building integrated plans covering business, functional, technical and ops tracks
• Managing integrated program governance routines

Solution Blueprinting

• Combining domain expertise, platform knowledge and client context to guide critical solution design choices, balancing tradeoffs
• Leaning on solution patterns, architectures, accelerators from past successes addressing similar challenges

Delivery Engineering

• Industrialized processes integrated into client environment touching all stages – planning, building, testing, rollout, payment milestones
• Leveraging scale of talent, managed seamlessly via standardized demand-supply processes

Risk Management

• Multi-dimensional risk tracking spanning people, process, technical dimensions
• Continuous process and tool enhancements to de-risk delivery

This capability for unified complex program delivery has been demonstrated in modernization initiatives for State Street’s asset servicing and asset management platforms.

Partnering for Growth and Innovation

For over a decade, HCL Services teams have partnered with StateStreet technology and operations groups as a trusted delivery arm executing strategic programs core to StateStreet’s business.

Co-Innovation for Results

This partnership goes beyond successful project delivery into active business-IT co-innovation – harnessing institutional knowledge within StateStreet around client challenges, market trends combined with HCL’s visibility into emerging technological solution possibilities.

Previous jointly envisioned innovations include:

• AI-powered reconciliations solution leveraging RPA and machine learning to reimagine a previously manual-driven operations process. HCL Services led design, build, rollout expanding upon a pilot.
• Wealth management mobile platform consolidating advisor and customer apps onto a common cloud native stack using microfrontends architecture – envisioned jointly and delivered by HCL Services.

Such innovations showcase how harmonized understanding of State Street’s strategic business context combined with HCL’s technology depth jointly unlock high-value initiatives.

Ongoing quarterly innovation workshops, idea jams, capability incubation routines further drive this partnership.

Trust-Based Engagement

Underpinning this technology partnership is a trust-based relationship nurtured over years working hand-in-hand in mission-critical initiatives – built upon pillars like transparency, flexibility, joint ownership, compassion.

This is institutionalized via consistent teams retained over programs vs rotating resources allowing familiarity. Regular touchpoints foster issue resolution in a no-blame, collaborative culture backed by robust governance protocols.

HCL leaders also emulate and propagate State Street’s priniciples, visibly demonstrating values alignment organization-wide beyond statements – vital for long-term partnership.

Looking Ahead

As StateStreet continues modernization into a digital-first, insight-driven, client-centric future state leveraging cloud and AI, HCL Services remains its launch pad uniquely positioned to:

• Execute industry-leading initiatives with deployment scale and speed
• Be a catalyst for change via applied, client-centric innovation
• Provide global integration with unified processes, culture, teams
• Maintain future-readiness on next-generation technologies
• Embody outcome centricity fully aligned to client measures

This partnership and shared vision between StateStreet leadership and HCL Services will be key to StateStreet delivering cutting-edge institutional investment experiences globally.

Conclusion

In summary, HCL Services stands as StateStreet’s trusted technology partner applying specialized financial services and technology depth to manage, modernize and transform StateStreet’s applications, infrastructure and business processes.

Backed by industrialized delivery models, product engineering rigor and a trust-based relationship nurtured over years, HCL Services teams seamlessly operate as an integrated arm to achieve StateStreet’s vision as the industry evolves to a digital tomorrow globally.