QuickBooks has a vast user base of over a million people around the world that use it for managing their financial data and submission of taxes. Small business owners use the software to keep a record of their employees and ensure a punctual payroll. Payroll is a subscription-based service offered by the software that requires regular updates to remain in sync with the latest tax tables. QuickBooks is the best software in the industry but remains at risk of developing unexpected issues while running. QuickBooks error 15225 emerges in the software during the payroll update, and the process is instantly stopped. If your QuickBooks is also affected by a similar error, keep reading further to learn about the circumstances that can trigger this error and the countermeasures to tackle it.
Give a call at +1-855-948-3646 to avail troubleshooting assistance provided by a QB technical support team.
About the error
This payroll-related error causes trouble when you try to download or install the payroll service updates on your PC. This error will emerge during the update process, forcing it to terminate, and may also cause a sudden crash in the software. Updating the software becomes impossible until this error is resolved, as you’ll receive these error codes whenever you attempt to update the service. You don’t need to worry about your financial data as it is entirely secure and doesn’t get affected by this error. You can counter this issue by configuring some settings and using the QuickBooks Tool hub.
Reasons
The payroll service in your QuickBooks fails to update due to the reasons compiled below-
- Your subscription to the payroll service has expired, and you are no longer an authorized user. In case you recently renewed the service, it might be possible that the Intuit servers do not validate it.
- If not configured properly, the User Account Control settings of your Windows can also act as a barrier while updating or installing PC applications.
- An old Windows version operating your PC can be the root of several compatibility issues in the applications, including QuickBooks.
- QuickBooks might get blocked by Windows firewall or other applications while connecting to the internet or using your system resources.
- Internal issues can develop in QuickBooks if it isn’t properly installed on your computer.
You may also like to read:- Here ultimate guide for resolve the QuickBooks error 6094
Solutions
You can counter the payroll error by applying the effective techniques discussed below-
Solution 1- Ensure your payroll subscription is active and reactivate your QuickBooks Desktop
An inactive payroll subscription can be the root of many errors in the software. You might be unaware of the inactive subscription, or the renewal must not be updated in the Intuit servers. You must ensure that you have an active payroll subscription by using the steps below-
- Restart your PC and run QuickBooks.
- Click on the Employees menu at the top and select My Payroll service in the drop-down list.
- Single-click on the Account/Billing info option.
- Open the QuickBooks account page by entering your EIN and service key. Fill up any other required information too.
- Check if the Status beside your service name is highlighted as Active.
- If you see Cancelled, tap the Resubscribe option below it and follow the given instructions to activate your QuickBooks Desktop.
After verifying that the payroll subscription is active, you must download the latest tax table updates for the payroll service. You must always update the payroll service to sync it with the latest tax table updates. Apply the following steps to update the payroll service-
- Go to the Employees menu in your QuickBooks and tap Get Payroll updates.
- Select the checkbox for Download Entire Update.
- Click on Download the latest update and wait until a pop-up notification confirms the download is complete.
- Reopen QuickBooks and install the update if required.
If the software fails to download the payroll update, move to the following solution.
Solution 2- Set up the User Account Control settings in favour of QuickBooks
User Account Settings are a security measure used by Windows to ensure that no application can change the system configuration without adequate permissions. This prevents any new application from getting installed or updated on your PC. You must check if the payroll update fails due to these settings, and if that is the case, configure the User Account Control settings using the steps underneath-
- Open the control panel using the file explorer or the search panel.
- Click on the User Accounts option available in the menu.
- Select Change User Account Control settings.
- The next window will have a slider that is used to control the UAC settings. Shifting the slider to Never Notify turns off the settings, and Always Notify is for turning them back again.
- Move the slider to Never Notify and download the payroll updates again in your QuickBooks.
- You can turn the settings on again after the update is installed.
Use the next solution if you encounter the error again during the payroll update.
Solution 3- Update your Windows version and set the default browser
An outdated Windows version can block the payroll update due to compatibility issues. Intuit always recommends using the latest Windows on your PC to run the software smoothly. If the version of your Windows doesn’t satisfy the QB requirements, you’ll encounter issues while using the software. Here are the steps to update our Windows-
- Go to the Windows update tab in the control panel with the help of file explorer.
- Click on the Check for updates option in the menu and wait.
- Tap the Download and Install option below the new version available for update.
- Wait until your windows is updated and the system restarts.
Now, you must set the default browser in your Windows to ensure this issue hasn’t developed due to a third-party browser that struggles to integrate with QuickBooks to download the payroll update-
- Search ‘Default Apps’ in the search panel and go to the Web Browser option in the Window.
- Select Internet Explorer/Microsoft Edge.
- Save the settings and proceed to download the payroll update again.
If the error persists, execute the following method.
Solution 4- Install Digital Signatures manually
A failure to verify the Digital Signature of the files in the update package can also develop this error. Digital Signatures are a measure employed to verify the credibility of the downloaded files. You can install the digital signatures using the steps provided below-
- Approach the QBW32.exe file located in C:\Program files\intuit\QuickBooks.
- Right-click on the QBW32.exe file and select Properties in the options list.
- Go to the Digital Signature tab and mark the checkbox beside Intuit.inc with a single click.
- Tap Details and select the View option under the Digital Signature Details window.
- Click on the Install Certificate option and tap Next continuously until you see Finish
- Retry downloading the payroll update after installing the Digital Signatures.
Another method to resolve this issue is given below.
Solution 5- Use the QuickBooks Tool hub to mend the software
QuickBooks Tool hub can help you fix the internal issues in the software that might hinder the payroll update. Make sure you have installed the latest QB tool hub (1.6.0.2) version and proceed with these steps
- Open the QuickBooks Tool hub and click on Program Problems.
- Select the Quick fix my program option in the drop-down list.
- Let the tool fix the issues in the software and download the payroll updates again.
The payroll update issue will be fixed after using the methods mentioned above.
Conclusion
You are now aware of the reasons QuickBooks error 15225 blocks the payroll update in the software. The viable solutions to this error are also given in the blog, which will help you to eliminate this error from your QuickBooks.
If you run into any problems while executing the methods, let a QB support team help you fix the issue by reaching them at +1-855-948-3646.