QuickBooks is a top-notch bookkeeping software utilized by small businesses to manage their finances & assets. The software also assists with the punctual payroll of the employees and stores the data to be later used for tax submission. The account reports created by software are reliable and help users to expand their business. However, QuickBooks gambles with internal issues that can sometimes completely halt its functioning, creating a panicking situation for the user. QuickBooks error 12031 develops when the software fails to connect to the internet forbidding the user from executing an online task. If you also get troubled by this error, keep reading further to understand the causes and applicable fixes to eliminate the issue.
Avail hassle-free troubleshooting with the guidance of a QB technical support team available at +1-855-948-3646.
Details of the error
You’ll receive these error codes on your screen when the software fails to access the internet due to Network connectivity issues. This error isn’t associated with any specified task in the software and can develop while executing any online task. Downloading the software or payroll updates becomes impossible after this error influences the software, and you’ll also struggle to access your banking data or share emails via QuickBooks. This error mostly develops due to an unstable internet connection, primarily due to some misconfigured settings on your PC or hardware issues. Your data in QuickBooks remains unaffected due to this error, and you can fix the issue manually.
You may also like to read:- How can we remove the Error code 40003 QuickBooks
Potential Triggers
We have compiled a list of the possible reasons that can raise this network connectivity issue in your QuickBooks-
- The TLS settings aren’t configured in your Windows leading to issues when QuickBooks tries to connect with the internet.
- An incompatible web browser or accumulation of temporary files, cookies, and cache can also block the connection.
- Outdated versions of your Windows or QuickBooks can also cause issues while integrating with web services to execute the software functions.
- An inaccurate system clock can cause a failure when the servers try to sync the timings.
- Poor internet speed due to hardware (router) or if your service provider cannot deliver the required speed to run QuickBooks.
- Restriction of the Windows Firewall or other application on your PC, which blocks QuickBooks from connecting to the internet.
Solutions
The techniques listed below can eliminate this QuickBooks issue effectively from your system-
Solution 1- Configure the Transport Layer Security settings in your Windows
TLS (Transport Layer Security) is a protocol Windows uses to ensure end-to-end security for data transmitted between applications over the Internet. These settings ensure that the data remains intact by preventing any unauthorized access in between the transfer. If these settings aren’t configured in favour of QuickBooks, the software will fail to access the internet, and you’ll encounter the error codes whenever you attempt to execute any online task. Here are the steps you need to follow to configure the TLS settings-
- Press Windows+R simultaneously on your keyboard to access the Run window.
- Type inetcpl.cpl accurately in the search column and press Enter.
- Go to the Advanced tab when the Internet Properties window appears.
- Scroll down in the settings list to locate the TLS settings.
- Single-click the Use TLS 1.2 checkbox to mark it and ensure all the other TLS settings are unmarked.
- Click Apply at the bottom of the tab and then Ok to save the settings.
- Open QuickBooks and try to execute an online task.
If the error still pops up and blocks the task, go for the next solution.
Solution 2- Ensure the Internet speed on your system complies with the QuickBooks requirements
QuickBooks relies on the quality of the internet connection while integrating with web services to execute online functions. A poor internet speed makes the connection to the internet lousy and acts as a root of many errors in your PC applications, including QuickBooks. The files you try to download can get damaged due to data loss and become unreadable for the software. You must check the Internet speed on your system and make necessary decisions considering the QB requirements-
- Go to the Google homepage on your web browser and search for ‘Internet speed test.’
- Click on the first link to begin the test and wait until the results are out.
- Compare the internet speed on your system to QB requirements of 3Mbps average and 1.5Mbps minimum.
- If the internet speed on your system doesn’t satisfy the QB requirements, you must upgrade your connection to wired or change the network service provider.
If the internet speed on your system is good enough to support QuickBooks, try the next solution.
Solution 3- Set up the default web browser for your Windows and delete its temporary files
Intuit recommends using the inbuilt web browsers of the OS to integrate with QuickBooks. If you use a third-party web browser, then it can be possible that it is incompatible with QuickBooks and struggles to execute the software functions. This’ll lead you to issues when you try accessing the internet in QuickBooks, and the web browser fails to do so. Use these steps to set up default web browsers in your Windows-
- Go to the search panel on your taskbar and type ‘Default apps.’
- Open the window from the search results and click on Web Browser.
- Select from Microsoft Edge or Internet Explorer.
- Save the settings to ensure you use it as your default browser.
After the default browser is set, you must delete its temporary files, like cache, cookies, etc., to make sure they don’t interfere while connecting to the websites. Here’s the correct procedure-
- Open the web browser and press Windows + Shift + Delete to open the Clear browsing data window.
- Single-click the checkbox for Cached images and files, cookies and other site data and tap Clear now.
- Open QuickBooks and try executing the task that developed this error initially.
Use the next solution if the software fails to connect to the internet.
Solution 4- Set up the time & date on your system clock accurately and run QuickBooks in Admin mode
An incorrect setup of the system clock can also lead to connection issues when the servers fail to sync the timings. You must ensure that your system clock is accurate and configure it using the following steps if it isn’t-
- Right-click on the clock located on the taskbar.
- Tap the Adjust Date/Time option from the pop-up list.
- You can either select the Set time automatically option or set the time manually.
Once the timings of the system clock are fixed, you must run the software in Administrator mode. The software may be restricted from accessing the internet due to incorrect security settings or restrictions of security software. Using QuickBooks in Admin grants it special permissions to bypass these restrictions and prioritizes the software while allotting the system resources. Apply these steps-
- Go to the QuickBooks folder on your hard drive or type ‘QuickBooks’ in the search panel.
- Right-click on the application launch icon and tap Properties.
- Go to the Compatibility tab and mark the checkbox for Run this program as Administrator with a single click.
- Retry executing the task that caused this error earlier in QuickBooks.
Your QuickBooks will be free from errors after applying the solutions given above.
Conclusion
You are now aware of the potential causes of QuickBooks error 12031 that encourage its development. The practical methods to rectify this issue are also provided, which we hope you’ll execute to make your QuickBooks run smoothly again.
If you are still stuck with any issue in your QuickBooks, converse directly with a QB expert at +1-855-948-3646 for resolution.