The Applicable Methods To Counter QuickBooks Error 15311

As we know that the QB payroll functions depend on multiple factors like Network connection, account permissions, Antivirus settings, etc. Your software can fall prey to random errors while performing payroll functions, creating problematic situations for you. QuickBooks Error 15311 doesn’t let the payroll update complete and stops the process instantly. If your QuickBooks also fails to update the payroll or crashes after developing this error, this blog will help you understand the reasons it generates and the measures you need to eliminate it.

Get this issue resolved with the troubleshooting assistance provided by a QB expert at +1-855-856-0042.

About the error

After this error strikes your QBDT, you won’t be able to update the payroll or send employee salaries. This error emerges on the screen instantly when you try downloading/installing the payroll updates and doesn’t allows it to continue. You need to take immediate action to resolve the issue, as it can have a negative impact on your business.

Reasons

This error generally develops due to incorrect system settings or issues in the network connection. Some particular conditions that favour the occurrence of this error are given below-

• QuickBooks or the Windows on your system aren’t updated to the latest release leading to issues due to incompatibility.
• Digital verification of the downloaded files fails, and QuickBooks doesn’t run the files.
• Your system has network connectivity issues due to low internet speed, incorrect TLS or SSL settings, or inaccurate system clock.
• QuickBooks is infected with internal issues due to a damaged installation which hampers its functions.
• Your Windows account doesn’t have permissions to allow QuickBooks to utilize system resources or access any file in the system drives.
• Windows Firewall or antivirus can block QuickBooks from accessing the internet or running its background processes.

You may also like to read:- I am facing the QuickBooks Error 15102

Solutions

Sending employee payroll or downloading/installing payroll updates becomes nearly impossible once QBDT gets infected with this error. You can use the following methods to counter the conditions that develop this error-

Method 1- Update Windows and QuickBooks to their latest available version

You can run into problems while updating or sending the payroll if compatibility issues generate during the integration of Windows and QuickBooks. In simple words, obsolete versions of any of the two can lead to compatibility issues that do not allow QuickBooks to run at full efficiency. You must also keep your Windows and QuickBooks update to keep them free from bugs and use new features added by the developer team. Use the following steps to update both QuickBooks and Windows-

1. Launch QBDT and click the File menu located at the top of the window.
2. Select Utilities from the list of options and click Stop hosting multi-user access.
3. Navigate to the Help menu and tap Update QuickBooks Desktop.
4. Hit the Reset Update option in the Update Now tab to delete all the update files you downloaded previously.
5. Click Get Updates and let the software download the latest available version.
6. Reboot the software when notified that the updates have been downloaded.
7. When the software opens, follow the screen instructions to install the updates on your QuickBooks.

After the software is completely updated, you must now proceed to update your Windows version. QuickBooks integrates with Windows applications like MS Outlook, Web Browsers, installer, etc., to perform its functions smoothly. The software might raise issues if the Windows version doesn’t comply with its minimum requirements. Use these steps to download the latest Windows updates-

1. Open the control panel menu and click the Updates & Security option.
2. Go to the Windows Update menu and click the Check for Updates option.
3. Wait until you see the Download and Install option and click it to download the Windows updates.
4. Let the system reboot after the update and try updating/sending the payroll.

If the error stops you from installing the payroll update again, try the next method.

Method 2- Install the Digital Signature Certificate manually

QuickBooks also displays this error code when Digital Signature verification of QBDT files fails. Digital Signatures are basically e-codes embedded in the files when transferred using the internet. The receiver system verifies the code to ensure the data is authentic and hasn’t been accessed. QuickBooks fails to install the payroll update if the Digital Signatures cannot be verified. This issue can be fixed by installing the Digital Signature certificate manually, as shown in the following steps-

1. Press Windows+E to open the file explorer and go to C:\Program files\intuit\QuickBooks.
2. Find QBW32.exe file inside it and right-click on the file.
3. Select Properties in the list and move to the Digital Signature tab.
4. Highlight the Intuit.inc checkbox with a single click and click Details.
5. Go to the View option in the Digital Signature Details tab and click Install Certificate.
6. Click Next continuously until Finish appears.
7. Close the Window and open QuickBooks to download the payroll update.

If the error blocks the payroll update again, move to the next solution.

Method 3- Check Internet Speed before configuring the TLS and SSL settings

Network Issues are a significant reason for the failure of payroll updates. Poor internet speed can cause the software’s connection with the servers to break, which instantly terminates the payroll update process in between. QuickBooks has certain requirements (3GB average & 1.5GB minimum) for running smoothly on a system. You can easily check the Internet speed on your system using the procedure mentioned below-

1. Open Google on your web browser and search for ‘Internet speed test.’
2. Click the top link and click Start to run the test.
3. Wait for the results and check if they fulfil QB requirements.

You are advised to upgrade your network connection (Change service provider or add new router/cables). If the internet speed on your system is satisfactory, jump to the procedure to configure your TLS and SSL settings given below-

1. Press Windows+R on your keyboard to open Run.
2. Make sure the search field is blank and precisely type ‘inetcpl.cpl’.
3. Click Ok or press Enter to go to the Internet Properties Windows.
4. Hover over the Advanced taband check the list for SSL & TLS settings.
5. Mark the checkbox beside SSL 3.0 and Use TLS 1.2.
6. Save the settings using the Apply option and close the window.

Move to the next solution if the payroll update gets interrupted again.

Method 4- Fix the system clock and set the correct web browsers in the system settings

Payroll updates will stop if the Intuit servers fail to sync the timings with the clock on your computer. You should always keep the timings on your system clock accurate to avoid any discrepancy with the servers, which ultimately affects the network connection. The steps mentioned below will help you set up the system clock accurately-

1. Go to the clock at the bottom right on the taskbar and right-click on it.
2. Select the Adjust Date/Time option in the pop-up list.
3. Turn on the Set time automatically option or update the time manually.
4. Close the Window after saving the settings.

Once the clock is set, you must configure the Windows settings to allocate the default web browser. In case you have a third-party web browser, it can generate issues while performing QB functions. You must always use the default Windows browsers to avoid compatibility issues in QuickBooks. Use the steps mentioned below-

1. Go to the control panel window on your system and click the Apps option.
2. Tap the Default Apps option in the left menu and go to the Web Browser option.
3. You can select any from Microsoft Edge or Internet Explorer as your default browser.
4. Save the settings and reopen QuickBooks to download the payroll updates.

If the issues still stop the payroll update in your QuickBooks, check out the next solution.

Method 5- Use QBDT in Administrator mode and launch QB Tool hub for repairs

QuickBooks can face difficulties while accessing the storage location of the update package or using the required system resources if your Windows account doesn’t have enough privileges. You can either sign in using your Admin account or launch QuickBooks in Admin mode. This mode also prevents the software from Windows firewall restrictions and safeguards its background processes from getting interrupted by other applications. Use these steps-.

1. Press Windows+E for file explorer and navigate to the QuickBooks folder in the C: drive.
2. Go inside the folder to search for QuickBooks.exe (Launch icon) and right-click on it.
3. Click Properties and approach the Compatibility tab in the next window.
4. Single-click the Run this program as Administrator checkbox and close the Window by tapping Apply.

Your QuickBooks will launch in Admin mode the next time you run it. As the final step, you must ensure there aren’t any internal glitches in the software. To do this, you can use the QB tool hub as shown in these steps-

1. Open the QB Tool hub and click the Program Problems option.
2. Tap Quick fix my program and let the tool repair the software.
3. Relaunch QuickBooks and download/install the payroll service update.

Conclusion

You have now reached the end of this blog, sharing the potential circumstances under which QuickBooks Error 15311 can interrupt payroll updates. We also compiled a list of methods in the blog which we hope you’ll use to eliminate the problem from your PC.

Get all your remaining queries clarified by consulting a QB professional at +1-855-856-0042.

Read more:- How to resolve the Error 6129 0 QuickBooks Desktop