Undoubtedly, QuickBooks has proved its versatility with numerous services and features, providing a top-notch working experience for the users with the latest technologies to ease the mundane accounting works. However, users have been recently reporting that QuickBooks freezes when the opening in their system. It results in an unexpected shut down of the system along with the loss of crucial files.
QuickBooks freezing could perplex the users with its unclear error message which says, “QuickBooks can’t be connected.” The error message is clearly elusive, leaving the user confused. Nonetheless, you can get a hold of this blog down below to understand more about this issue in the QuickBooks application and learn how you can fix it. Getting in touch with a QuickBooks professional shall also be helpful.
Causes That Might Be Responsible for Freezing of QuickBooks
The exact cause behind the freezing of QuickBooks is not known as the different users might have different internal issues in their system, which is triggering this error. Some of the possible justifications for this can be
- Old Version of QuickBooks: An older version of the application becomes incompatible with the latest updates of the Windows operating system leading to unexpected problems in QuickBooks.
- Company File Error: If the company file is corrupted due to some virus or damaged due to issues in the hard drive or any other error in the QuickBooks, it results in a sudden shutting down of the application.
- Missing Windows Components: For any online application to function efficiently, some essential Windows components are needed, such as . NET framework, MSXML component etc. If these go missing, online applications like QuickBooks won’t work efficiently.
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Signs to Distinguish the Freezing of QuickBooks
The error message that appears is not elusive and sometimes it might not even appear in the case of some users. In that case, try to look for these symptoms on your desktop during the freezing of QuickBooks to confirm the error.
- The system crashes down suddenly.
- The file or report you are working on gets deleted.
- The application becomes unresponsive.
Best Troubleshooting Methods to Fix Unexpected Freezing of QuickBooks
Now that we know what all can happen in the system when unexpected freezing of QuickBooks occurs and what triggers this issue let’s have a look at the troubleshooting methods.
Solution #1: Update QuickBooks Desktop
- Begin with the QuickBooks application and go to the Settings option.
- Reach the Product Information details under the settings option and check the version of the QuickBooks application you are currently using.
- You can directly press the F2 key from your keyboard to get information about the version of QuickBooks.
- If the version you are using is quite old then from the settings tab only, click on the Update button.
- Update the QuickBooks application to its latest version and launch the application now to check if the error is gone.
Solution #2: Use QuickBooks Diagnostic Tools
- Download the QuickBooks Tool Hub program from the Intuit website and launch the program by clicking on the QuickBookstoolhub.exe file.
- Enter the accurate login ID and password and access your QuickBooks account from the Tool Hub program.
- Now move towards the Programs Problem Tab and click on the Scan button. The tool hub program will automatically scan for the issues in the QuickBooks and repair the errors after you click on the Repair button.
- Once finished, try to access the QuickBooks file again.
Summing Up
QuickBooks Freezes When Opening is a widely reported error that creates unexpected problems along with the loss of essential data of the company. We have summed up all the relevant information about this issue alongside the troubleshooting methods to eradicate the problem. Despite this, if you need any special assistance, you can dial 1.855.738.2784 for expert advice.
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