Communication is the foundation of a successful business. Whether it’s communication between managers, employees, or clients, each business wants to have a system that allows them to connect with the people they want to reach easily and quickly.

One of the initial technological breakthroughs in communication was the on-premises PBX systems. These telephone lines, which were fashioned in the 1970s, were developed in the 1970s and, despite being expensive for the time, however, they were unique and efficient. PBX systems remained throughout the years until the 1990s; however, a new kind of system was introduced.

VoIP has gained popularity and is used by many companies currently. There’s now an even more efficient and efficient communication system that is gaining speed for businesses: example.com

UCaaS brings together the advantages of VoIP and other tools to create a full-featured communications system that can be utilized on various platforms. Let’s look into UCaaS further to find out how it operates and determine if it’s the right choice for your company!

What exactly is UCaaS?

Just like, UCaaS is a mix of messaging and phone services based on the internet with a fully-featured communication platform. It has gained popularity since the COVID-19 epidemic because it gives employers and their staff access to various collaboration tools from any place. As a majority of employees work remotely, they can access applications from their computers or mobile device. It’s not just valuable when employees are working at their homes. When employees are heading to work, UCaaS allows them to remain in contact when traveling to a meeting, on the road, making an office visit, or further.

One of the main advantages is that it consolidates a variety of programs into one. It’s a simple system that has everything in one location. Furthermore, this “as-a-service” inclusion in UCaaS means that everything is hosted on the cloud. This means that there is no infrastructure you need to purchase or install and no charges for the initial set-up that typically come with modern communications systems.

What’s Included?

Since UCaaS is a full-fledged communications tool, it is more than making calls. It offers live chat, video and audio conferences, and many other features.

Voice

Voice communications are an integral part of nearly every company. Therefore, VoIP is at the core of several UCaaS solutions. The flexibility of the cloud allows people to call and get calls from which location. In addition, UCaaS systems often offer the most advanced features like a recording of calls, AI implementations for intelligent call routing, as well as sentiment analysis.

Video

As we’ve worked from home, we’ve probably seen our video conferencing increase tenfold over the past year. This trend will continue even after employees return to the workplace. Businesses have discovered that video is an excellent alternative to calling using voice.

It allows users to become acquainted with one another better, provides more body language clues, and can create a stronger bond than when you talk face-to-face. With the introduction of video conferencing within UCaaS devices, users can remain in contact via video in a simple way.

Messaging

Another option that is included in UCaaS is messaging. The messaging method is usually the preferred method of communication for people who need fast, instant conversations. Many customers and clients are using text messages to communicate with companies.

UCaaS integrates messages into the plethora of services offered by cloud-based instant messaging and texts via SMS or MMS. Devices integrated into your UCaaS system will also allow employees access to chat rooms on social media, voicemail, transcriptions, and instant messaging.

The Presence

UCaaS solutions also come with presence capabilities. These features enable you to know who’s present and who’s not. The presence features to make working and communicating even more efficient since users can check who’s willing to talk before making a call.

Managers can use these tools to stay on top of remote workers by determining that they’re unable to communicate because they’re engaged in a conversation, in an event, or taking a break to take a break.

Other Applications

One of the most significant advantages of UCaaS is the possibility to customize it to your specifications. By making changes to your UCaaS service, you can access the software and applications you need to use within your business. This could include collaboration tools and project management tools, and many more.

You can also add document sharing, simultaneous editing and to-do lists, shared calendars, or even joint storage of files. There is also the option of incorporating tools for faxing that permit you to receive and send direct faxes from your phone or computer.

UCaaS Integration

The best part is that these services Businesses are combined into one location. Your UCaaS solution can connect to other third-party software you’re using. This way, it is possible to make a call to a customer needing to access your CRM or email account, for example, Salesforce or Outlook. Integration lets you have everything you require available all in one location. You can even make calls directly from your email or your CRM dashboard. UCaaS collects all the data that was previously scattered across a variety of communications apps and places the data into one central location.

In the final analysis, UCaaS is the next communication tool breakthrough, and it’s likely to replace the VoIP method that many companies use today. It’s reliable, efficient, and simple to use. If you have any questions regarding the UCaaS system and we’ll provide you with a few of the advantages and determine if it’s a moment for your company to move to UCaaS!